Nice article.

At Belong.co, we have user research needs that are slightly beyond the scope of reframer:

1. Iterative cycles — A feature gets developed over time and changes are made to it. A feature where I can access stories associated with a particular tag in time cycles, e.g. “ Navigation in the last 2 months”.
2. Unstructured information — We have a lot of unstructured data from users gathered from multiple touchpoints. A feature that lets me feed qualitative data and the software recognises tags That I have defined globally in the data.
3. Keyword search- When user research data comes from customer success representatives, they may not adhere to the tags system. A feature where I can search for a keyword across all my data points.

Are you aware of any tools that solve our current problems? Any help would be appreciated.